3 lessons · Week 1 · before any BPMN notation
1
What is a Process?
A process is a repeatable sequence of work that transforms something — a request into a decision, a query into a resolution, an order into a delivery.
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2
Happy Path vs. Exception Path
The happy path is what happens when everything works correctly — no errors, no missing information, no escalations, no SLA breaches. It is the primary flow through the process and the most common sequence of events.
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3
Verb + Noun Task Naming
Every task in a BPMN diagram should be named as a verb followed by a noun: Approve Request, Review Invoice, Notify Customer, Schedule Interview, Validate Identity.
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